REturns Policy
We operate with a strict 7-day return policy. Exchanges only apply for the same item in a different size or in the case of shipping damage.
Please Note: Goods that are personalized, bespoke or ‘made-to-order’ are non-refundable, unless faulty.
To return any product:
1) Always email us first if you have a problem on soulcirkusin@gmail.com. Alternatively, you may also Whatsapp us on +919886658534.
2) Always be sure to report your problem within 24 hours of receiving the item in question.
3) Never send back an item without consulting us. It’s very important that you DO NOT send the item back to us until you have verified with us, and no credit or replacement shall be given for such items.
4) Always report all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
5) Always return your items using registered airmail / courier as advised in our return authorization email.
6) Any shipping costs of sending back to us are the responsibility of the customer.
7) Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
8) We will examine the Products you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
9) As safe delivery to you is our responsibility, in the same way sending it back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So, make sure to send through the suggested postal service in our return authorization email only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
10) Please mark the items as defective returns and not for sale and declare a low nominal value.
Refund Policy
We do not offer refunds on any of our products. In the case of shipping damage or incorrect sizing, we offer a 7-day return and exchange period.
In case of manufacturing defect or damage, wrong product, please email us at soulcirkusin@gmail.com with your order No. and product details.
Please note that a return & exchange will be issued only if we are responsible for the reason of return. In case of any damage to the product at the customer’s end, we are not liable to provide any return or exchange.
Replacements & Exchanges
On receiving a defective product:
You can return your product for replacement in case of damaged products, wrong product, or any such relevant reason. E-mail us at soulcirkusin@gmail.com with the Order Number and Product details along with the reason for requesting a replacement.
You will receive an acknowledgement e-mail from us within 2-3 business days.
Do not return any product without informing us.
If for whatever reason we are unable to resend you the original product, we would give you the option of selecting an alternative product from our website.
Alternate items, if selected, will be shipped at no extra cost.
Any extra shipping cost for returning the item to us is to be paid by the customer.
Cancellation Policy
Once you make the payment, we will send the product/s to you in the quickest possible time. However, if you want to cancel an order, you must do it within 24 hours from the time of ordering. If you fail to cancel within 24 hours, or if the product already gets dispatched from our warehouse, you won’t be eligible for cancellation. To cancel your order, email us at soulcirkusin@gmail.com.
If your order is eligible for cancellation and is cancelled, we will debit a cancellation charge of 2%. The balance amount shall be refunded in the same mode as your mode of payment. The refund might take 7 to 10 working days to process, depending on the payment gateway.